Phoenix Homecare

"...My brother and I would like to thank Irene and all her Team for the care that they have provided for our mother since November 2018. The service provided by Phoenix Homecare has always been professional but also personal to all our needs - recently we have lots of issues to deal with involving other multidisciplinary teams - Irene's support has been above and beyond her remit as even on her day off she was available to deal with any queries regarding our mother's care. We would highly recommend Phoenix Home Care Swaffham."

April 2021

"...Please can forward a HUGE thank you to everyone who has been involved in Mum and Dad's care these last couple of years... each and every one of you have all been such a fantastic team and Steve and I have really appreciated all you have done, you are all very splecial people x Thanks again, Gill and Steve."

June 2019

"...Dear Irene, Just a note to Thank you once again for looking after our dad (Jim) via Phoenix Care. It was a great service for us and we appreciate how it enabled Dad to stay in his home for as long as possible before going into the paddocks last year. We appreciate the service and care you have organised and provided and how we could always get in touch even out of hours which can't be easy for you! We are grateful to you and also the others in the office who were always answering the phone kindly and Andrew with the admin side."

March 2019

"...Dear Irene, I would like to thank you and your girls for all the help and care you have given my mum aver the past few years. This has allowed mum to stay in her own home for as long as she has. THe care service you run is brilliant and I would recommend it to anyone. Thank you again, very best wishes, Gill"

October 2018

"...I am writing to thank you and your staff so much for all the care, attention and kindness you showed to Sybil over the years of care provision. We were so impressed with the level of care she recieved, the efficiency of your provision and your willingness to accomodate our needs.

It was also of course a great comfort to us to have such excellent care provision and we always had confidence in the level of care she received and we also knew that you would do all you could to accommodate changing needs, sometimes at short notice. All the staff were very loving and patient towards my mother and it is difficult to pick any one individual out but of course because Jo came more regularly I know she was particularly close."

May 2017

"...I would like to thank you and your girls for all the help you gave to Ron."

June 2016

"...I just want to say a very big Thank you to all of you for looking after me and my Dad so well. All of you went above and beyond and I know Dad was very well cared for by you all."

April 2016

"This is just to express our thanks for all the care and concern you have shown to our Mum, Beathe during the time you supported her at home. We have greatly appreciated how willing, kind and cheerful you all were in ensuring Mum's needs were met - not to mention how very professional and efficient you all are too! This has been very reassuring for us when we are so very far away! You are doing a fantastic job, which is often greatly undervalued but it does mean so much to those you look after and their relatives."

Ann and Gill - March 2016

"Just a quick note to express my gratitude for the way your 'Holt' team of carers are looking after Dad. His daily personal care has greatly improved and this means I no longer feel I need to get him to shower at weekends making my visits far less stressful. The work of Karen, Michelle and 'lunchtime' Michelle and the communication I have with them has greatly helped me and has lifted some of the weight off my shoulders regarding my Dad's care. I would also like to mention how easy it is to communicate with your office team and especially Nick and Elvin who are always very helpful and understanding. This all contributes to making my task of trying to keep my father well cared for in his own home a lot easier and he certainly says he is well cared for! Please pass on my gratitude to all the team."

Alan - March 2015

"Many thanks for helping us when we really needed it. Special thanks to (J) for all her care and attention towards Mum. With very many grateful thanks. Best wishes...."

FB March 15

" express my gratitude for the way of carers are looking after dad. .....The work of (K), (M) and ...(M) and the communication I have with them has greatly helped me and has lifted some of the weight off my shoulders....I would also like to mention how easy it is to communicate with your office team especially (N) and (E) who are always helpful and understanding....."

AD March 15

"(your carer) is absolutely marvellous motivating (my daughter) into helping. She loves her company."

JO October 14

" always thanks to Irene and all the staff for the excellent service to my mum"

GA October 14

"A key aspect of dealing with any service provider is communication and I feel this to be very easy with Phoenix. I find them very helpful and friendly and responsive to our needs. I am very pleased with the service they provide."

AD August 2014

"....You pulled out the stops ...the patient at the forefront. ....I was very impressed with the smart friendly and caring staff that we saw and quite like the way your organisation runs. I can't thank you enough for how you helped when we really needed it and thank goodness there are still such caring people out there."

GD August 2014

"Please pass my thanks on to M G for her caring and support. Thanking you very much."

V B July 2014

"If anyone ever asks for someone to look after them...Phoenix is the company"

PL June 2014

"I would personally like to thank all your staff for the wonderful care Mum received. I am sure that this was part of the reason Mum lived so much longer than expected. Once again my deepest thanks."

PL June 2014

"Thank you so much for all your help and support towards my parents.....who are nicely settled with their carer. With best wishes to you and your team"

R May 2014

"B's care is and has always been excellent. I have every confidence in staff and management. Cannot praise all highly enough."

RB March 2014

"Thanks for all you have done for Mum"

G September 2013

"Thanks for all you've done for Mum over the last two years"

GW September 2013

"Thank you for all your superb kindness and special loving care over the last few years."

J September 2013

"I just wanted to thank (my social care worker) for coming back to help and look after me on Tuesday when I was so sick before I went into hospital. I was experiencing my first hypos and didn't know it. I really, really, really appreciated (her) care and concern and help with letting the medical staff in, phone calls and packing hospital bag etc. just wanted to say thanks."

AF July 2013

"So grateful for all Phoenix has all deserve medals"

C & R B May 2013

"The carers that came out to Mum were superb and I am grateful for all they did."

October 2012

"With trepidation I started to look for care in the home for my mother. We made the right choice from the start; from the first chat to Irene I felt we had made the right choice. The carers have been brilliant, friendly, helpful and caring. Nothing too much trouble. Highly recommended."

September 2012

"Thanks to you all......What a difference a year of excellent care makes."

September 2012

"We would like to say a big thank you the the team...................a very friendly team who showed kindness and understanding both to our Mum and the family at a difficult time. We cannot thank you enough."

September 2012

"...I'm very pleased with the care from your carers. Thank them very much for their support and caring attitude."

August 2012

" say a very big thank you to you and your team of carers......they have all been very friendly, helpful and professional."


"Phoenix Homecare (Norfolk) Ltd do what their name suggests. They provide first class home care services. Their experienced and delightful carers have been visiting our 98 year old mother twice daily for a year now and from day one we realised that Phoenix was the right choice. We have absolutely no hesitation in recommending them to others and would like to pass on our sincere thanks to all the staff and especially the carers who looked after our mother's needs so well - nothing seemed too much trouble for them. We chose Phoenix purely by chance and are very glad that we did - the service they provide is superb. If we had not decided to move our mother to Sussex to be nearer to us, we would have been more than happy for Phoenix to continue their excellent work."

JE & PA.

"I wish to record my gratitude for the excellent care and support you provide to my father. The carers always seem cheerful, patient and caring and have built a good rapport with dad. What is also very important to me is the ease with which I can contact Allison and discuss my father's situation and any changes that may be required. The management of Phoenix are very approachable, flexible and very responsive which helps make my role in looking after dad so much easier."

AD June 2013

"Thank you so much for all your help and support towards my parents...."

RB undated
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